I bought a stack and I want to return 2 items and not the others. Can I
Yes, you can return the partial stack. Please refer to the return policy
above for more information.
I got a super-discounted post-purchase offer with a tiered free item. I
want to return the products but keep the free tiered item. Will I be
You will not be charged, but the retail value of the free-tiered item will be
discounted from your refund.
Can I return regular-priced items and keep the Special Offer?
Unfortunately, the purchase of a normally priced item is required to qualify
for a special offer. If you return the regular-priced items, you are
welcome to keep the special offer, however, the retail value of the
special offer will be deducted from your refund.
Why do I need to purchase return shipping?
Unfortunately, we do not provide shipping labels at this time.
Why is my shipping not eligible for a refund?
Initial shipping costs are paid directly to the carrier (DHL, UPS, POST
NORD, etc.), so unfortunately we are only able to refund the cost of the
Do I have to return the free samples?
No, you are welcome to keep the free samples. Enjoy!