Preguntas más frecuentes

I bought a stack, and I want to return two items and not the others. Can I do that?
Yes, you can return the partial stack. Please refer to the return policy. above for more information.

I got a super-discounted post-purchase offer with a tiered free item. I want to return the products, but keep the free tiered item. Will I be charged?
You will not be charged, but the retail value of the free-tiered item will be discounted from your refund.

Can I return regular-priced items and keep the special offer?
Unfortunately, the purchase of a normally priced item is required to qualify. for a special offer. If you return the regular-priced items, you are welcome to keep the special offer; however, the retail value of the A special offer will be deducted from your refund.

¿Por qué necesito comprar el envío de devolución?
Desafortunadamente, no proporcionamos etiquetas de envío en este momento.

¿Por qué mi envío no es elegible para un reembolso?
Initial shipping costs are paid directly to the carrier (DHL, UPS, POST). NORD, etc.), so unfortunately we are only able to refund the cost of the product returned.

¿Tengo que devolver las muestras gratis?
No, puede quedarse con las muestras gratuitas. ¡Disfrutar!