Frequently asked questions
Find answers to some of the most common questions below. If you need further assistance, feel free to reach out to us!
Yes, you can return part of your stack. Just refer to our return policy for more details on how to process partial returns.
You won’t be charged for keeping the free-tiered item, but its retail value will be deducted from your refund when returning other products.
While you can keep the special offer, the retail value of the offer will be deducted from your refund if the regular-priced items are returned.
We don’t offer prepaid return labels at this time, so return shipping costs are your responsibility.
Shipping fees aren’t refundable because they go directly to the carrier, but we’ll refund the product price.
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No need to return free samples—those are yours to enjoy!